Overview
Ever After Weddings (“we”, “us”, “our”) operates everafterweddings.com.au, a free Australian directory of wedding venues and vendors. This policy explains what information we collect, how we use it, who we share it with (including overseas), how long we keep it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using the site or sending us a form, you agree to this policy. If anything is unclear, email [email protected].
1. What we collect
From couples, through our forms. When you send an enquiry to a venue or vendor, or use our contact form, we collect what you type: your name, your partner’s name (optional), email address, phone number (optional), wedding date (optional), guest count and indicative budget (optional, on the multi-venue form), your message, the venues or vendors you selected, and the page you sent it from.
From venues and vendors. To build and maintain listings we collect business information: business name, address, phone, email, website, service areas, pricing where it is published, and photographs from the business’s own website. We also verify businesses against the Australian Business Register (ABR) and publish the registration details it returns, which for a sole trader includes the registered individual’s name. This information is either published by the business itself or is a public government record.
From Google. Listings show the Google rating, review count and a selection of public Google reviews for each business, including reviewer display names as they appear on Google.
Automatically. Like every website, our hosting and content-delivery providers log your IP address, browser, device, referring page and timestamp.
We never ask for, store or handle payment details. Bookings and payments happen directly between you and the venue or vendor.
2. How we use it
We use the information you give us to:
- send your enquiry to the venues or vendors you chose, with you copied in so you receive their reply directly;
- reply to questions sent through the contact form;
- send you a confirmation copy of what you submitted;
- keep an internal record of enquiries so we can follow up and answer your questions about them;
- invite a venue or vendor who has not yet joined Ever After Weddings to list with us, when we pass on an enquiry that was addressed to them;
- protect the site from spam and abuse (Cloudflare Turnstile);
- understand how the site is used in aggregate, so we can improve it.
We do not sell personal information. We do not send couples marketing email. We do not share your details with any venue or vendor you did not choose.
3. Who we share it with
The venues and vendors you select. Businesses that have joined Ever After Weddings receive your enquiry directly, by email, with you copied in. If a business you select has not yet joined, your enquiry comes to our team instead, and we pass it on to that business; you are copied on that email as well, so you can always see who received your details. When we pass an enquiry on to a business that has not yet joined, we may at the same time invite the business to list with us.
Service providers that process data for us. These providers handle data on our behalf and under their own privacy policies:
- Cloudflare — content delivery, DNS, bot protection (Turnstile), and the form-handling service that receives your submission. Global network; may include locations outside Australia.
- Amazon Web Services (SES) — sends the enquiry and confirmation emails. Processed in Sydney, Australia.
- Google — our lead log (Google Sheets), an email inbox used to receive enquiries for businesses that have not yet joined, Google Analytics, Google Fonts and embedded Google Maps. Processed in the United States and other countries where Google operates.
- Telegram — sends an alert to our team when a new enquiry arrives, containing the enquiry details. Servers located outside Australia.
- Our web host — hosts the website and the [email protected] mailbox. Australia.
When the law requires it. We will disclose information if required by Australian law, a court order or a regulator.
4. Overseas disclosure
Some of the providers above store or process data outside Australia, principally in the United States (Google) and, for Telegram alerts, on servers outside Australia. We only send these providers the information needed for the purpose described, and each is bound by its own privacy policy and terms. By sending us a form you consent to this overseas processing.
5. Cookies and similar technologies
- Cloudflare Turnstile sets a short-lived cookie to confirm you are not a bot. It expires when you close your browser.
- Google Analytics 4 sets
_ga and _ga_* cookies (up to two years) that assign your browser an anonymous identifier so we can count visits and see which pages are used. We do not use it to identify you or to build advertising profiles.
- Browser storage (not a cookie) remembers the venues you have saved, compared or filtered so they are there on your next visit. It stays until you clear your browser data and never leaves your device.
You can block or clear cookies in your browser. The site still works; saved preferences may be lost.
6. How we hold your information
Enquiry emails are held in our mailboxes. A copy of each enquiry is held in our lead log (Google Sheets) and in our team’s private Telegram channel. Access is limited to the small number of people who run Ever After Weddings. All pages and form submissions are served over HTTPS, and our providers are accessed with individual credentials.
7. How long we keep it
We keep enquiry records for as long as they remain useful for handling your enquiry and any follow-up with you or the venue or vendor you contacted. You can ask us to delete your information at any time (section 8), and we will remove it from our mailboxes, lead log and notification channel. Server logs are rotated by our providers every 30 to 90 days.
8. Your rights
You can ask us to:
- tell you what personal information we hold about you;
- correct anything inaccurate or out of date;
- delete your personal information, subject to any legal retention requirement;
- stop any communication that is not needed to handle your enquiry.
Email [email protected] from the address we have on file. We will acknowledge your request within 5 business days and respond within 30 days.
Complaints. If you think we have mishandled your information, email us with “Privacy complaint” in the subject line. We will acknowledge it within 5 business days, investigate, and give you a written response within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
9. Security and data breaches
No online service can guarantee perfect security. If a data incident occurs that is likely to cause you serious harm, we will notify you and the OAIC in line with the Notifiable Data Breaches scheme.
10. Venues and vendors: your listing
If your business is listed and you would like details corrected, photographs removed, or the listing taken down, email [email protected]. We act on removal requests promptly and keep a record of businesses that have asked not to be listed so they are not re-added.
11. Changes to this policy
We update this policy when our services or obligations change, and the date at the top shows the latest revision. If a change materially affects how we handle information we already hold about you, we will let you know by email.
12. Contact us
Ever After Weddings
Email: [email protected]
Contact form: everafterweddings.com.au/contact-us
